Privacy Policy
At Dubai Safari Park, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase tickets, or interact with our services.
This policy was last updated on June 3, 2025 and applies to all visitors and users of our services. By using our website or services, you consent to the practices described in this policy.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Purchase tickets or make reservations
- Sign up for our newsletter or promotions
- Contact our customer support team
- Participate in surveys or contests
- Create an account on our website
This information may include:
- Your full name and contact details
- Email address and phone number
- Payment information (processed securely by our payment partners)
- Demographic information
- Preferences and interests related to our services
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website or search terms
- Device information and operating system
Note: We use cookies and similar tracking technologies to enhance your experience and analyze website traffic. You can control cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect for various purposes, including:
- To process your ticket purchases and reservations
- To provide customer support and respond to inquiries
- To send you marketing communications (with your consent)
- To improve our website, services, and visitor experience
- To conduct research and analysis for business improvement
- To prevent fraudulent activities and enhance security
- To comply with legal obligations and regulations
Sharing Your Information
We value your privacy and do not sell your personal information to third parties. We may share your information with:
- Service Providers: Trusted partners who assist us in operating our business (e.g., payment processors, email service providers)
- Legal Authorities: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure socket layer (SSL) encryption for data transmission
- Regular security assessments and vulnerability testing
- Access controls and authentication procedures
- Employee training on data protection best practices
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but promise to take all reasonable precautions.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw previously given consent
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
International Data Transfers
As an international attraction, we may transfer and process your personal information in countries outside of your home country. We ensure that appropriate safeguards are in place to protect your information during such transfers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
- Email: [email protected]
- Phone: +971 4 123 4567
- Mail: Data Protection Officer, Dubai Safari Park, Al Warqa 3, Dubai, UAE
This Privacy Policy was last updated on June 3, 2025.